Digital Government Transformation

Jordan's e-government initiative is leveraging AI to provide efficient, accessible services to citizens and businesses.

Sanad Platform

The unified government services platform uses AI for:

• Document verification
• Application processing
• Citizen support chatbots
• Service recommendations

Key Services Automated

Business Registration

• AI-powered name approval
• Automated license processing
• Digital signatures
• Real-time status tracking

Citizen Services

• Birth/death certificate processing
• Identity document renewal
• Vehicle registration
• Court services

AI Innovations

Natural Language Processing

Arabic language processing for citizen inquiries and document analysis.

Predictive Analytics

Forecasting service demand to optimize resource allocation.

Fraud Detection

AI systems identifying suspicious applications and reducing fraud.

Impact Metrics

Since implementation:

• 70% reduction in service processing time
• 85% citizen satisfaction rate
• 60% decrease in physical visits to government offices
• 50% reduction in operational costs

Mobile-First Approach

Sanad mobile app provides:

• 200+ government services
• Push notifications for updates
• Digital wallet integration
• Biometric authentication

Regional Leadership

Jordan's e-government model is being studied and replicated by other countries in the region.

Future Developments

Planned enhancements include:

• AI-powered policy simulation
• Blockchain integration for records
• Enhanced data analytics for decision-making
• Expanded AI chatbot capabilities

Inclusive Design

Ensuring accessibility for:

• People with disabilities
• Rural populations
• Elderly citizens
• Non-Arabic speakers